Basic Problem
Frequently Asked Questions
Everything you need to know about Calivyn — from orders, shipping, materials, and product care to returns and support. We have compiled the most complete answers to help you shop with confidence.
Orders & Purchasing
How do I place an order?
Select your product, add to cart, and complete checkout securely.
Can I modify my order?
Orders can be changed within 2 hours after purchase.
Can I cancel my order?
Cancellation is possible before processing begins.
Do I need an account?
No, guest checkout is supported.
Shipping
How long is shipping?
5–10 days domestic, 7–18 days international.
Do you ship worldwide?
Yes, most countries are supported.
Can I track my order?
Yes, tracking number is emailed after dispatch.
Why is my order delayed?
Customs or peak season may affect delivery.
Products
Are pieces handmade?
Yes, many designs involve artisanal finishing.
Will color fade?
Proper care maintains plating for long-term use.
Are stones real?
We use zircon, agate, mother-of-pearl, and natural accents.
Are items heavy?
Most designs are lightweight and wearable daily.
Jewelry Care
Can I wear in water?
Not recommended to preserve plating.
How to clean?
Use a soft dry cloth only.
Can I use perfume?
Apply perfume before wearing jewelry.
How to store?
Store separately in dry environment.
Returns & Refunds
Do you accept returns?
Yes, within return window conditions.
Refund time?
5–10 business days after approval.
Who pays return shipping?
Depends on case type.
Damaged item?
Contact support with photos.
Support
Response time?
24–48 hours.
Contact email?
support@calivyn.shop
Languages supported?
English support available.
Business hours?
Mon–Fri working days.
General Questions
Is packaging gift-ready?
Yes, luxury packaging included.
Do you restock items?
Some collections are limited edition.
Are products hypoallergenic?
Most metals are skin-safe alloys.
Do you offer promotions?
Occasional seasonal offers available.